Privacy Policy
Last updated: July 2026
Your privacy matters to us. This policy describes what personal information we collect through this website, how we use it, and the choices you have. It is a general policy and should be reviewed by a legal professional for your jurisdiction.
Who we are
NovaFrost Technologies ("we", "us", "our") builds and maintains software for our clients. This policy explains how we handle personal information collected through this website. For anything relating to your privacy, contact us at info@novafrost.co.za.
Information we collect
When you submit our contact form we collect the information you choose to provide — your name, email address, subject and message. Our web server also records standard technical logs (such as IP address, browser type and timestamps) for security and reliability. We do not use advertising or tracking cookies.
How we use your information
We use the details you submit only to respond to your enquiry, to send you a confirmation that we received it, and to follow up about the services you asked about. We do not sell or rent your personal information, and we do not use it for unrelated marketing.
Email delivery
Contact-form submissions are delivered to us by email through a third-party email-delivery provider acting on our behalf. Your message is transmitted to that provider solely to deliver it to our inbox and to send your confirmation email.
Legal basis
We process this information on the basis of your consent (given when you submit the form) and our legitimate interest in responding to enquiries and running our business. You may withdraw consent at any time by contacting us.
Data retention
We keep enquiry information only for as long as needed to respond to and follow up on your request, and to keep reasonable business records, after which it is deleted or anonymised.
Security
This website is served over HTTPS, and we apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Your rights
Subject to applicable law — including South Africa’s Protection of Personal Information Act (POPIA) — you may request access to, correction of, or deletion of the personal information we hold about you, object to its processing, or lodge a complaint with the relevant regulator. To exercise any of these rights, contact us.
Children's privacy
This website is not directed at children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent revision; please check back periodically.
Contact
Questions about this policy or your personal information? Email info@novafrost.co.za.